Disabled Shoppers Struggle With Inaccessible Self-Checkouts

By Katie Deighton: For Complete Post, Click Here…

Stores’ self-checkout machines can annoy shoppers with error messages about unexpected items in the bagging area and other hiccups. But for some disabled people, they are often unusable. 

Blind people can have trouble navigating the touchscreens. Deaf people might not be able to troubleshoot on kiosks that connect to a customer-service worker located somewhere else. And wheelchair users sometimes can’t reach or see the screens, or fit their chairs comfortably in the space allocated to each checkout. 

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