‘Second-class citizens:’ Hard-of-hearing employees frustrated by lack of accessibility in remote and hybrid working

by JESSICA DAVIES: For Entire Post, Click Here…

If you think the enforced remote-working set-up of the last 16 months has been tough, multiply that by a thousand, and you’ll be somewhat closer to what a deaf or hard-of-hearing employee has experienced. 

The bulk of employers have failed to provide enough of the accessibility tools required for communication between its hard-of-hearing and hearing staff in remote-working setups, according to spokespeople for those communities. These tools, which include video captioning and digital interpreter services — so readily accessible in an in-office environment — have been missing in remote-working environments, where its already far harder to rely on lip reading and sign language.

The result is that these individuals have felt isolated and sidelined. Some have even quit due to the conditions. 

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