Empowerment Education Series: Conflict Resolution

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Empowerment Education Series: Conflict Resolution

Presenter: Janice Lampman

February 15, 2021 

10:00 am to 12:00 pm

Course Description:
This training module was developed by and for Michigan direct support professionals interested in learning more about resolving conflict in their personal lives and work environment. In this session, we will discuss general information about attitude and self-image. You will develop an understanding of conflict and criticism and learn how to use conflict resolution strategies.  

Course Objectives:

  • Understand attitude and self-image.
  • Learn how to achieve control through self-talk.
  • Understand conflict.
  • Learn strategies for controlling emotions.
  • Understand criticism.
  • Learn how to resolve conflict.

 Timed Agenda:

  • Welcome & Introduction      5 minutes
  • Possibilities Video      5 minutes
  • Attitude, Self-Image & Causes of Conflict  45 minutes
  • Understanding Criticism & Resolving Conflict 45 minutes
  • Questions       20 minutes
  • Total: 2 hours

– 2 Continuing Education Credits are approved for this training.

Participants must arrive on time and remain in the training for   it’s entirety.   

– QUALIFIED INTELLECTUAL DISABILITIES PROFESSIONALS (QIDP): These training hours meet the MDCH training requirement for QIDP staff.   Please refer questions regarding training to Kim Hoga: KHoga1@DWIHN.ORG or 313-402-1908  

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