A 67-year-old woman was reportedly left in a wheelchair overnight at Chicago O’Hare International Airport after her American Airlines flight to Detroit, Mich., was canceled.
Olimpia Warsaw had flown into Illinois to attend a relative’s funeral. After the service, Warsaw was to catch a flight back home to Michigan, her son Claude Coltea told CBS Chicago.
“I walked with [my mom] all the way to her gate,” he said to CBS. “I confirmed with the gate agent that the flight was on time. Everything was okay. She said, ‘Yup, all’s fine. We’ll take good care of your mom’.”
According to Coltea, the airport porter assigned to his mother by the airline offered Warsaw a hotel room for the night after her flight was canceled. However, they would not take her to the hotel and, due to her trouble communicating, she could not find transportation, CBS reported.
The porter then left her at the airport after his shift ended, the outlet reported.
After Warsaw did not arrive in Detroit, her family began calling American Airlines and the airport to track her down. Hours later, security found her still in the wheelchair and same clothes she had been wearing the previous day.
The family is now looking for answers from American Airlines as to how their mother was left.
American Airlines said in a statement to Fox News they have launched an investigation into the matter.